Thank you for placing an order with Pelegrina Medical. If you are not satisfied with the product or simply need to return it, please keep in mind the following:
All items must be returned within 14 days of delivery. Freight charges are not refundable unless the shipped product is not as described. Oleeva Scar Management & DALE Medical items are sterile products and cannot be refunded or returned. NON-Stocks Products are not returnable.
Items valued over $75.00 must be returned to the seller with a traceable/signature shipping service. Orders over $100.00 must be insured for the value of the merchandise. For items below $75.00, we suggest a USPS delivery confirmation service.
Returns must meet the following conditions:
• The item must be clean
• The item must be unused
• The item must be returned in its original package with accessories
• The item cannot be listed as “non-returnable or NON-Stock Product"
We reserve the right to withhold a 50% restocking fee for items that have been returned damaged and that are not in their original condition.
Clearance Process for International Orders: For international orders, a Power of Attorney (POA) or form letter may be required by the carrier to clear the shipment on behalf of the importer. The customer is responsible for all import duties, taxes, or any other charge your country may require.
Our office shipping address is:
Pelegrina International, Inc.
419 Calle De Diego
San Juan, PR 00923-3014
Questions? Email: Customer.Service@pelegrina.com